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Mitel Telecommunications System: Online Training

This online training for the new Mitel telecommunications system is provided to help you familiarize yourself with the operation and features of the new system. If you cannot find the answer to your question in the documentation below, please follow the normal IT issue reporting procedure for your department.

Desktop Phones:

Mitel 6920 Reference Guide for desktop phones with buttons on the left side of the screen.

Mitel 6930 Reference Guide for desktop phones with buttons on both the left and right sides of the screen.

Voicemail Reference Guide for both of the above phones.

Konftel 300 Reference Guide for conference phones.

Video Training for the Mitel 69xx Desktop Phones


The following resources are for use with MiCollab, which is the companion application that is installed on your computer.

MiCollab Client Reference Guide for the MiCollab Desktop Client.

MiCollab Video Training


MCA - help with audio, video, and web conferencing.

Still need help?

If you still need help, please utilize the IT trouble ticketing system by clicking here or follow your department's normal issue reporting procedure.